FAQ - Frequently asked questions about our online shop
Below you will find a summary of the frequently asked questions about our online shop. We have divided these Frequently Asked Questions (FAQ for short) into sub-areas so that you can find your way around as quickly and easily as possible.
If a question is not covered here, just write to us!
Topic: Order
No, there is no minimum order value for your order. Please note, however, that above a certain order value you may be able to save on shipping costs and even choose a free gift.
We offer you a large selection of different payment options. You can currently choose from classic advance payment (bank transfer), cash on delivery, credit card (Visa, Mastercard, Amex), PayPal, Apple Pay, EPS, Klarna Pay Now and Klarna Slice It. Depending on the payment method, you may be redirected to the provider's website for processing.
Our vouchers have their own code. Enter this code in the shopping cart under "Redeem coupon". Please note that our vouchers can only be redeemed in full: i.e. a €20 voucher can only be used for an order value of €20 or more.
Coupons are discount codes for our promotions. These also have their own code. Enter this code in the shopping cart under "Redeem coupon". Note that only one coupon can be redeemed per order. Multiple coupons/discounts cannot be combined.
Coupons are discount codes for our promotions. These also have their own code. Enter this code in the shopping cart under "Redeem coupon". Note that only one coupon can be redeemed per order. Multiple coupons/discounts cannot be combined.
Topic: Shipping & Delivery
If your order is received by 17.00, we will ship your order with DPD on the same working day (subject to stock availability). Within Austria, you will usually receive your order on the next working day. To Germany, experience shows that it takes two working days.
As soon as your order has been packed, you will receive an email with a tracking number. This way, you always know where your package is.
As soon as your order has been packed, you will receive an email with a tracking number. This way, you always know where your package is.
For Austria and Germany, shipping is free for orders over 40€.
The shipping costs are different for each country. You can find the current shipping costs here: view our shipping costs
The shipping costs are different for each country. You can find the current shipping costs here: view our shipping costs
Topic: Revocation and Return
Unfortunately, this sometimes happens. But don't panic, just send us an email with photos of the damaged item and we'll take care of an exchange / subsequent delivery immediately. This is of course free of charge for you.
Everyone changes their mind sometimes. You can return any order to us. Please enclose enough information so that we know how to handle your return. If you would like a return label from us, our iBot can help you in our live chat.
Everyone changes their mind sometimes. You can return individual items or your entire order. Please include enough information so that we can identify your order. If you would like a refund or an exchange, please let us know as well. This will speed up the return process immensely.
What happens if I fall below the free shipping limit with the return?
In this case, you will be charged for the shipping costs that would otherwise have been incurred, as we have to treat the order as if you had never ordered the returned products.
What happens if I fall below the free shipping limit with the return?
In this case, you will be charged for the shipping costs that would otherwise have been incurred, as we have to treat the order as if you had never ordered the returned products.
Topic: Products
Our products are professional products. These are difficult to compare with commercially available care products. Our products are used by the industry in the OEM sector. They are state-of-the-art and are continuously improved. You get absolute premium quality.
Our products are professional products in premium quality. This means that the products are much more economical to use and require less time. This added value alone makes all products significantly cheaper than supposedly "cheap" care products.
The materials and surfaces in vehicles are becoming more and more complex and sensitive. Our products have been specially developed for the surfaces and materials. This is the only way you can be sure that you are protecting your surfaces for a long time and not damaging them by using too aggressive cleaners. Well-preserved vehicles usually achieve a higher selling price.
Topic: Shop
Yes, we are more than just an online shop! You are welcome to visit our Detailing Headquarters and take a look at our products on site. You can take what you like with you immediately. You can find the exact address of our shop here: to our detailing store
Of course! Just bring a little time with you and we will advise you and work with you to conjure up a tailor-made package for you.
It would be nice, but that would exceed our capacities. Products that are marked "immediately available" in the online shop are also in stock on site. Stock levels are synchronized every 5 minutes.